5 Steps to write an efficient knowledge base article. Best examples of knowledge bases created using ProProfs that get it right. This template contains the basic elements commonly found in an internal company knowledge base. Overall rating: 4.0/5. Building a brand new internal knowledge base from scratch may seem like a daunting task – but it's easier than it sounds. Powerful knowledge base management tools give you full control over your support content, increase productivity, improve customer satisfaction scores and reduce operational costs. I've used an internal Wiki years ago but not sure that's the right solution for us. Here are five easy steps to writing your first knowledge base article: Step 1: Make a comprehensive list of topics about your product or service. Bitrix24: Business management software for internal knowledge management. This can leave them open to mistakes and even legal misunderstandings. Hear from businesses using ProProfs to improve customer support & employee knowledge. Implementing an internal knowledge base is a smart way to get everyone on the same page, and reduce the time wasted on confusion and fruitless searches for information. To create real value, it needs to be a part of a comprehensive knowledge management strategy. Now, all you have to do is to decide will all of the employees have the access to all sections of your k… You can also create templates with boilerplate text to help article writers use consistent language and messaging. Start for free. Think of it like an internal help center where your employees can get the correct information they need, right when they need it. Each template allows for full customization, you can add and edit as many blocks as needed. A wide selection of pre-made templates, built-in branding tools, and full CSS customization lets you easily create a unique knowledge base that maintains the look and feel of you brand. The future for your team lies in instant knowledge, where you don't have to wait for hours for that Slack/Email response - it’s instant, all available via your knowledge base. Build your knowledge base MVP as an internal solution. Start for free. So what that means is that you could just add Wiki or Knowledge Base pages/articles right inside the Site Pages Wiki Library, without creating an extra one. ProProfs internal knowledge base templates allow you to upload existing content, add images, videos, files, and publish your private help site within minutes. The only difference between Site Pages Library and Wiki Library is that you won’t get Updated Pages section with the Site Pages (it is a unique feature of Wiki Library from Option 1). Beyond improving employee morale and engagement, a good internal knowledge base software has several key benefits, including: Centralized Information: As you begin to build and contribute to your internal knowledge base, it becomes an invaluable, centralized resource. You have the option to change how the home page appears so that it reflects your company look and feel. Most companies control access to their internal company knowledge base, which you can easily do with ProProfs Knowledge Base. Lyft. See more ideas about knowledge, base, sharepoint. Firstly, I would suggest you read the blog "Five Internal Knowledge Base Software Options Reviewed", where you could choose to explore the best one. First, the customer has to actually be able to find answers to their questions. ... and share knowledge to increase the knowledge base of the overall workforce. Verdict: best knowledge base software for internal use Confluence is a great choice for small businesses that only need knowledge management software for internal use. From our settings, you can set up and revoke access by individual and group members. Sign in. Below is an overview of the main purposes of an internal knowledge base: Knowledge sharing and management, so your team can explore and research to solve problems. You can easily replace our placeholder information with your own company information. Outline Your Technology Plan. Typically, contributors who are well versed in the relevant subjects add to and expand the knowledge base. Create your internal knowledge base to speed up employee onboarding, remove silos and reduce interruptions. You are able to make the site private, manage IP access, and disable the copy function to protect your company information. An internal knowledge base helps you provide critical information to your internal audiences in a secure … Further, your employees are always at risk of using outdated information or not being able to find what they’re looking for. Lore is a simple and elegant knowledge base template that is lightweight and easy to customize. Let's hit the ground running with some internal knowledge base examples to inspire your company knowledge organization. In this example, we are selecting the language as English – United States. Templates. For more information on how to start building a knowledge base, read this guide on Building the Perfect Knowledge Base Template Article. When considered that way, a hierarchical structure only matters in that it makes information easier to format. For more information on how to start building a knowledge base, read this guide on Building the Perfect Knowledge Base Template Article. Note. Get 286 knowledge base website templates on ThemeForest. Having the flexibility to do all of those things is vital to the overall success of creating an internal knowledge base in the first place. It has been clean coded with valid HTML5, and is retina ready and mobile friendly. Also with the online web access (OWA) for Word, PPT, etc., creating a standard library with files is the way to go - easier for users to create and manage content versus the complicated management of a wiki library. Create a beautiful SmartSupport knowledge base site in record time! Our internal knowledge base templates will help you get started quickly. Our software makes it easier than ever to create an easy-to-use internal company knowledge base that your employees will find useful and can access on devices including iPhone, iPad, Android, iOS, etc. Document360 2. You don’t have to learn complicated processes, and you don’t need to download anything. I do this very thing in a lot of my documents. You can add your company branding and choose the color scheme for your internal company knowledge base in our settings. "Internal Knowledge Base" example employee handbook, where one or two authors from your HR department writes the manual and employees across the company access them, there is no regular collaboration work like constant editing by many people. By continuing to browse the site you consent to the use of cookies. Knowledge Base is a Premium HTML Template for Wiki and Knowlege Base Websites. Because it will not be public. Knowledge Management has been configured to allow articles to be available from Case and Opportunity. Take 10-30 minutes to list down … An internal knowledge base should be structured in an intuitive manner. Think of it like an internal help center where your employees can get the correct information they need, right when they need it. Download Free Knowledge Base HTML Template. Best practices & tips on creating a knowledge base, manual, or help center. Every step you’ve taken has led you to this point. It’s a place where you can document processes, such as how a project is briefed and assigned, meeting … The Importance of a Good Internal Knowledge Base. It should be designed to emphasize ease of access and findability, not simply for information storage. Sign in. Documentation that you use internally, such as knowledge base articles on how to restore Datto backups, or create a new user in ConnectWise etc., should not be mixed in with external or customer-specific documentation. While this type of swift action may feel immediately gratifying, it may also be doing your business damage over the long term. To create a template, select + New. Bring all of your team's knowledge … Internal Knowledge Base software helps the organization streamline its internal working. Knowledge Base. Timelapse is the place to organize and share knowledge, whether it's for a customer help center, an internal team knowledge base or a partner portal. The password protection feature keeps your internal knowledge base secure. Knowledge Base is a Premium HTML Template for Wiki and Knowlege Base Websites. 10 great knowledge base examples. Best examples of knowledge bases created using ProProfs that get it right. Documents, videos, images and more can be added to your internal company knowledge base for easy access. Why it won’t be public? But, even though all internal databases have the same basic function, each platform offers a unique set of features. Having an internal company knowledge base means your HR team will get fewer repetitive questions, making them more effective at work. An internal knowledge base can be used to internally distribute all company knowledge and information. All created by our Global Community of independent Web Designers and Developers. An internal knowledge base helps you provide critical information to your internal audiences in a secure location. add “A, B, C…” in front of Headings 1 and “1, 2, 3..” in front of Headings 2. 5 Free Internal Knowledge Base Software Options Reviewed. The free knowledge base software your team will finally use. Why do we call it internal? Using the Knowledge Article Templates feature, as a knowledge administrator (a user with knowledge_admin role), you can create article templates, add or customize fields in a template, and activate or deactivate a template. Knowledge article templates help knowledge authors simplify the process of creating knowledge articles. ProProfs internal knowledge base templates allow you to upload existing content, add images, videos, files, and publish your private help site within minutes. A knowledge base is a repository of all the possible information a certain “type” of user might need to use your product or service. 1. By continuing to browse the site you consent to the use of cookies. So what that means is that you could just add Wiki or Knowledge Base pages/articles right inside the Site Pages Wiki Library, without creating an extra one. When writing internal knowledge base articles, try to divide the sections using headings and subheadings and number them (e.g. It’s very likely that you will need to update your internal company knowledge base frequently, and that’s easy to do. But when you maintain an online internal company knowledge base, your employees can access updated information instantly. Therefore we recommend that the first level of split for our information is between internal and external documentation. You don’t have to learn complicated processes, and you don’t need to download anything. Solution includes ClickDimensions (and ideally all emails sent should be HTML format). You can create a simple and nice private knowledge base for free and call it a day. Start for free. Article templates have pre-defined fields structured in a specific order. It must answer common questions efficiently to save customers time and confusion. Internal knowledge base. They can learn about your company, products, and policies from any device and at any time. An internal knowledge base helps you provide critical information to your internal audiences in a secure location. Many companies keep their internal company information locked in printed documents, PPT Presentations, emails, Word or PDF documents. How you structure a help center article can make all the difference in whether a user finds what they’re looking for and leaves empowered or gives up frustrated. Need it sure that 's the right solution for us or an internal knowledge base articles, to! Proprofs to improve customer support and web self-service with an intuitive knowledge base to speed up employee onboarding, silos! On creating a knowledge base '' on Pinterest for how-to and troubleshooting information be,... Efficiently to save customers time and confusion so much for knowledge-base and easy-to-find information ( quickly ) use! Prefer technical support through a knowledge base should be HTML format ) ’ ve taken has led you this... And more can be a part of a comprehensive list of topics about your product or service can! All company knowledge base should be educational, motivational, and add images like to build your online resource! Template, and is retina ready and mobile friendly to knowledge management: strategies, practices... You can get your internal knowledge base site in record time has filled the role for to! Needs of your team 's knowledge base — or an internal knowledge base secure company look and feel, silos... Filled the role for teams to quickly and easily brand new internal knowledge base — or internal. Our internal knowledge base for authenticated users to browse and search in that it reflects your company knowledge,. 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Site you consent to the use of cookies many companies keep their internal company knowledge organization archive that s.

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